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PMS – Lost & Found User Guide

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1. Overview​

This PMS – Lost & Found User Guide provides hotel staff with step-by-step instructions for setting up item types and managing lost and found records. It includes guidance on configuring lost & found categories, creating new entries, and updating statuses for items found in the hotel premises.

2. Setup Lost & Found Item Types​

Available under Lost & Found > Type Setup , this function allows staff to configure the categories of lost items.

To perform the task:

  • Select 'Lost & Found' from the main menu.
  • Click 'Type Setup'.
  • Click the ' New ' button to enter a new item type.
  • Enter the type code.
  • Select the alert type.
  • Enter the number of days to keep the item in stock.
  • Enter the type name.
  • Click 'Save ' to confirm the setup.

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Note: Types configured here define classification and alert duration for each item category.

3. New Lost & Found Record​

Available under Lost & Found , this function allows staff to create a new record for lost or found items, link them to departments and locations, and mark the status accordingly.

To record a lost or found item:

  • Click the ' New ' button in Lost & Found tab.
  • Select the alert type.
  • Click the search icon to select the relevant department.
  • Choose one or more departments and click 'Select'.
  • Select the location (Room or Common Area).
  • Enter the area, guest name, and telephone number.
  • Click the '+' icon to add item details.
  • Select the item type, enter the name and remarks.
  • Use '+' or '-' to adjust quantity. Click 'x' to clear or trash icon to delete.
  • Enter notes and upload a picture if applicable.
  • Click ' Lost ' to mark as lost or ' Found ' to mark as found.

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Note: Records will appear with the selected status and can be updated later if needed.

4. Delete Lost & Found Item Type​

Available under Lost & Found > Type Setup , this function allows staff to delete existing item type categories that are no longer required in the system.

To delete an item type:

Select the item from the list. Click the ' Delete ' button. Confirm the deletion in the pop-up dialog by clicking 'Delete'.

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